Privacy Policy

Last updated: 01 November 2026

1. Who We Are

Pro Web Design is operated by Envion (Pty) Ltd, a company registered in the Republic of South Africa under registration number 2025 / 054861 / 07, with its registered address at 45 Bittern Crescent, Saxonsea, Cape Town, 7349, Western Cape, South Africa.

Pro Web Design provides a wedding planning platform that allows wedding planners to manage their businesses, coordinate wedding arrangements, collaborate with couples and suppliers, and create wedding websites.

In this policy, "Envion", "we", "us" and "our" refer to Envion (Pty) Ltd.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when people use our platform, websites and related services. We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA), where applicable.

2. The Information We Collect

Depending on how you use the platform, we may collect or process the following categories of personal information:

Account and Business Information

Names and surnames.
Business or company names.
Email addresses and telephone numbers.
WhatsApp contact numbers.
Account login and authentication information.
Subscription, billing and payment-related information.
Account preferences and settings.

Wedding and Workspace Information

Information entered by planners and couples into their wedding workspaces may include:

Couple names and contact details.
Wedding dates, venues and schedules.
Guest names and contact information.
RSVP responses and attendance information.
Supplier names, business details and contact information.
Budgets, payment records and expense information.
Tasks, arrangements and planning information.
Uploaded documents, photographs and other files.
Other information relating to the organisation of a wedding.

Public Wedding Website Information

Couples or planners may choose to publish information on a wedding website created through the platform. Depending on the selected template and settings, this may include names, photographs, wedding dates, venue information, schedules, directions, guest information and other wedding-related content.

Information published on a public wedding website may be accessible to visitors without a platform account.

Communications and Support

We may collect information you provide when contacting us through email, WhatsApp, contact forms or other support channels. This may include your contact details, the content of your enquiry and any files or information you provide.

Technical and Usage Information

When you access the platform or website, we may collect technical information such as:

IP address.
Browser type and version.
Device and operating system information.
Login activity and access timestamps.
Pages, features and functions accessed.
Error reports, diagnostic information and security logs.
Cookie and similar technology information.

Payment Information

Payments may be processed by third-party payment providers. We may receive payment confirmations, transaction references, subscription status and limited payment-related information from these providers.

We do not intend to store complete payment card details on our own systems unless a specific payment arrangement requires this and appropriate safeguards are in place.

3. How We Use Personal Information

We use personal information for purposes including:

Creating and managing user accounts.
Providing access to the platform and its features.
Managing subscriptions, payments and billing.
Creating and maintaining wedding workspaces.
Allowing planners, couples, staff and authorised suppliers to collaborate.
Managing guest lists, invitations and RSVP information.
Creating and displaying wedding websites.
Storing and managing documents, photographs and other uploaded content.
Providing customer support and responding to enquiries.
Maintaining platform functionality, reliability and security.
Detecting, investigating and preventing fraud, misuse and unauthorised access.
Maintaining backups and restoring information when necessary.
Improving and developing the platform.
Meeting legal, regulatory and contractual obligations.

Where required by law, we will obtain consent or establish another lawful basis before processing personal information for a particular purpose.

We do not sell personal information to third parties.

4. Our Role and the Role of Wedding Planners

The platform is designed for wedding planners who manage their own clients and wedding arrangements.

Depending on the information and processing activity involved, Envion may act as either a responsible party or an operator under POPIA.

Information We Control

Envion acts as a responsible party for personal information it collects and processes for its own purposes, including account administration, subscriptions, billing, platform security, support and legal compliance.

Information Managed by Wedding Planners

Wedding planners generally determine what wedding-related information is collected, why it is collected and how it is used for their wedding planning services.

For information processed on behalf of a planner through the platform, Envion generally acts as an operator, processing that information to provide and maintain the platform in accordance with the planner's instructions and applicable agreements.

Wedding planners are responsible for ensuring they have the necessary authority or lawful basis to collect and provide personal information belonging to couples, guests, suppliers and other individuals.

Planners should ensure that relevant individuals are informed about how their information will be used and, where required, obtain the necessary consent.

5. Who Can Access Wedding Information?

Wedding information may be accessible to authorised users within the relevant workspace, depending on their assigned roles and permissions.

This may include:

The wedding planner responsible for the wedding.
Authorised members of the planner's team.
The couple associated with the wedding.
Suppliers who have been granted access to relevant information or workspace functions.

Access is intended to be limited according to the platform's user roles, permissions and workspace configuration.

Couples and planners should take care when granting access to other people and should avoid sharing login credentials.

6. Public Wedding Websites

The platform allows couples and planners to create wedding websites that may be publicly accessible.

The person managing the wedding website is responsible for deciding what information and photographs are published.

Please consider carefully before publishing:

Personal telephone numbers and email addresses.
Private residential addresses.
Guest lists or information about individual guests.
Children's personal information or photographs.
Sensitive or confidential documents.
Any information that should only be available to invited guests.

Information published on a public website may be viewed, copied or shared by visitors. Once information has been accessed or copied by another person, we may not be able to control how that person uses it.

If you are a guest or another individual whose information appears on a wedding website and you have concerns, you may contact the relevant wedding planner or Envion using the contact details below.

We may share personal information where reasonably necessary to provide the platform, operate our business, comply with legal obligations or protect our rights.

This may include sharing information with:

Service Providers

Third-party providers who assist with operating the platform, such as:

Website and application hosting providers.
Cloud storage and backup providers.
Payment processing providers.
Email and communication providers.
Security, monitoring and technical support providers.
Analytics and performance monitoring providers, where used.

These providers may only process information as necessary for their services and subject to applicable contractual and legal requirements.

Wedding Planners and Workspace Users

Information entered into a wedding workspace may be made available to the planner, couple, authorised team members and suppliers according to the relevant workspace permissions.

Legal and Regulatory Authorities

We may disclose information where required by law, a court order, a lawful request from a regulatory authority or where disclosure is necessary to protect our legal rights.

We do not sell, rent or trade personal information to third parties for their own marketing purposes.

8. International Transfers

Some of our service providers may store or process personal information outside the Republic of South Africa.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer complies with POPIA, including the requirements relating to cross-border transfers under section 72.

This may include ensuring that the receiving country or organisation provides an adequate level of protection, or that another permitted legal basis for the transfer applies.

9. Cookies and Similar Technologies

Our website and platform may use cookies and similar technologies to support essential functionality, maintain login sessions, remember preferences, improve performance and understand how the services are used.

Depending on the technologies enabled, these may include:

Essential cookies required for platform functionality and security.
Preference cookies used to remember settings.
Analytics cookies used to understand website or platform usage.
Other cookies associated with third-party services integrated into the platform.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect your ability to log in or use certain platform features.

Where required, we will provide appropriate information and obtain consent before using non-essential cookies.

Cookie and analytics services currently used: [Insert confirmed services and cookie details.]

10. Storage, Security and Data Breaches

We use reasonable technical and organisational safeguards to protect personal information against loss, unauthorised access, disclosure, alteration, misuse or destruction.

These measures may include access controls, authentication, encryption where appropriate, security monitoring, backups, software updates and other safeguards suitable for the information being processed.

Access to personal information is restricted to authorised persons and service providers who require it for legitimate operational purposes.

Although we take reasonable steps to protect information, no online service or storage system can be guaranteed to be completely secure.

If a security compromise occurs that triggers notification obligations under POPIA, we will follow the applicable notification requirements. Where we act as an operator for a wedding planner, we will notify the relevant responsible party as required by law and our applicable agreement.

11. Retention and Deletion

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or processed, unless a longer retention period is required or permitted by law.

Retention periods may depend on the type of information and the reason it is held.

For example:

Account information may be retained while an account remains active.
Billing and transaction records may be retained for the period required by applicable financial and tax laws.
Wedding workspace information may be retained according to the relevant subscription and workspace arrangements.
Support communications may be retained for a reasonable period to manage enquiries and maintain business records.
Security logs and backups may be retained according to operational and security requirements.

When information is no longer required, we will take reasonable steps to delete, destroy or de-identify it, subject to legal retention obligations and legitimate operational requirements.

Where Envion processes wedding information on behalf of a planner, deletion or return of that information will also be subject to the applicable service agreement and instructions, together with any legal retention requirements.

Users should export or save information they need before an account or workspace is permanently deleted.

Additional retention details: Following account suspension or termination, the account owner will have 30 calendar days from the date of notification to request access to export their available account data.

Where an export is requested, we will provide a reasonable means of retrieving the available data, subject to technical limitations, security requirements and applicable law.

After this period, we may proceed with deleting the account data from our active systems.

Certain information may be retained where required by law, necessary for legitimate business recordkeeping or required to resolve outstanding legal matters. Residual copies stored in routine backups may remain until they are overwritten or deleted through the normal backup retention process.

Users are responsible for exporting and retaining copies of important information before the applicable period expires.

12. Your Rights Under POPIA

Subject to applicable legal requirements and limitations, data subjects may have the right to:

Request confirmation of whether we hold their personal information.
Request access to personal information we hold about them.
Request correction or updating of inaccurate or incomplete information.
Request deletion or destruction of personal information where legally permitted.
Object to certain types of processing.
Withdraw consent where processing is based on consent.
Object to the use of personal information for direct marketing.
Lodge a complaint with the Information Regulator.

If your information is held within a wedding workspace managed by a planner, you may also need to contact that planner because the planner may be the responsible party for that information.

We will assist with relevant requests where we are responsible for handling them or where we act as an operator for the relevant planner.

Requests can be submitted using the contact details in this policy. We may need to verify your identity before responding.

Some information may need to be retained where required by law or where another lawful ground for retention applies.

13. Children's Personal Information

The platform may be used to manage wedding guest information, which could include information relating to children.

Users must take particular care when collecting, uploading, publishing or sharing children's personal information.

Where information relating to a child is processed, the person responsible for providing that information must ensure that the processing is permitted under POPIA, including obtaining consent from a competent person where required, unless a lawful exception applies.

Children's personal information should not be published on a public wedding website unless the person responsible has the necessary authority and the publication is lawful.

14. Direct Marketing

We may use your contact information to communicate with you about your account, subscription, platform updates, service notices and support matters.

Where permitted by law, we may also send information about our products, services or updates.

You may opt out of direct marketing communications at any time using the unsubscribe method provided or by contacting us.

We will continue to send essential service and account-related communications where necessary.

15. Third-Party Websites and Services

The platform or our website may contain links to third-party websites or integrate with external services.

Those websites and services are operated independently and may have their own privacy policies and practices.

We are not responsible for the privacy practices of independent third-party services. We encourage users to review their privacy policies before providing personal information to them.

This does not exclude any responsibility Envion may have for its own contractual obligations or processing activities.

16. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business operations, legal requirements or data processing practices.

The latest revision date will be displayed at the top of this page.

Where a material change affects how personal information is processed, we will take reasonable steps to bring the change to the attention of affected users.

17. Information Officer and Contact Details

For privacy-related enquiries, access requests, correction requests, deletion requests or objections to processing, please contact:

Envion (Pty) Ltd
Service: Pro Web Design
Information Officer: Cesar Hernandez
Email: legal@envion.co.za
Support: support@prowebdesign.co.za
Physical Address: 45 Bittern Crescent, Saxonsea, Cape Town, 7349, Western Cape, South Africa
Contact Page: https://prowebdesign.co.za/unique-website-design-stay-in-touch/

If you believe your personal information has been processed unlawfully or that your privacy rights have been infringed, you may also lodge a complaint with the Information Regulator of South Africa.

Information Regulator:
Website: https://inforegulator.org.za/
Email: inforeg@justice.gov.za